FREQUENTLY ASKED QUESTIONS

1. What products do you offer? We offer a wide range of products, including hats, custom apparel (such as t-shirts, hoodies, and jerseys), and DTF printing services. 

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 2. What brands of hats do you carry? As an authorized reseller, we carry JC Hats Brand and Money Hungry Apparel, known for their quality and stylish designs. 

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 3. Can I personalize my apparel with custom designs or logos? Absolutely! We specialize in custom apparel, allowing you to bring your own unique designs or logos to life on our garments. Our DTF printing services ensure crisp and vibrant prints. When ordering custom work, please allow 3-5 business days for production to ensure high quality results.

 

4. How does the ordering process work? To place an order, simply browse our online catalog or consult with our knowledgeable staff. Provide us with your design or select from our available options. We'll guide you through the process and ensure that everything meets your expectations. 

 

 5. What is your shipping policy? We utilize USPS as our shipping partner to provide reliable and efficient delivery to customers within the United States. Shipping fees and transit times will vary depending on the location and shipping method chosen during checkout. 

 

 6. What is your refund/return policy? We strive to ensure your complete satisfaction with your purchase. If you receive a defective or incorrect item, please contact us within 5 days of receiving your order. We will arrange for a return or exchange, depending on the situation. For custom apparel, please note that returns are not accepted unless the product is faulty or a mistake was made on our part.

 

 7. Can I cancel my order before it ships? If you need to cancel your order, please notify us as soon as possible. We will do our best to accommodate cancellations if the order has not yet been shipped. 

 

 8. How can I contact customer support? Our friendly customer support team is here to assist you. You can reach us via email at textilessina23inc@gmail.com or by phone at (209)354-1194. 

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We aim to respond to all inquiries within 24-48 hours.